How Can Companies Improve Customer Service Using POS System?

POS systems are traditionally thought of as machines only for processing transactions. The impact of POS system on the customer experience is not to be taken lightly.

From the Entrance to the customer service desk, POS systems have revolutionized the way companies handle customer interactions.

By integrating a POS system with customer relationship management, merchants are able to handle CRM in the background as they maintain normal operations.

Customer service in the point at which goods are paid for in a supermarket or similar store

 “Time is money” is one of those golden rules of business.

POS systems apply this phrase to the point-of-sale by automating and expediting many of the steps in the checkout process. Barcode scanners, digital scales, and price databases allow sales staff to process transactions much faster and more accurately than they could manually by hand or cash register.

For customers, doing transactions via POS system means a smoother and generally error-free experience. Lines are moving faster, and everything seems well-organized.

Additionally, point-of-sale systems can track individual customers and provide targeted advertising, such as coupons/ loyalty, based on the customer’s current purchases or recent purchase history.

Customer service at the service desk

One of the most critical retail business features is, a team of customer service specialists who can answer questions and handle requests.

Our POS systems can support individual/networked computers and mobile devices. Companies are able to maintain a dedicated customer service desk. Also it allows other departments to serve as their own customer service specialists.

Important data, such as individual customer history, customer accounts, inventory, and prices etc is available through the system’s reporting.

Customer care officers and Sales executives etc can utilize this information from the system in order to provide fast, detailed and accurate support for the customers.

In addition to this, the employees with mobile devices are able to help the customers on the sales floor with improved service speed.

Interested in POS Systems for your business?

Flexiv offers POS systems with these features and much more.

We supply the tools for your business needs to reach its potential.

 

Connect with us today for more information.

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